Returneringer

Should you need to return or exchange your purchase, you have 30 days from receiving your order to complete the return process, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Please make sure your items are returned new, unused and with all Wolford garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.


Please follow the below steps to book your complimentary collection and have your items sent back to us:
1. Visit the DHL-returns portal https://amsel.dpwn.net/abholportal/gw/lp/portal/wolford1/customer/RpOrder.action?delivery=Wolford_DK_V1
2. Choose English on the bottom right of the page
3. Fill in the requested data

An E-Mail will be sent to your mailbox with the return label as an attachment.

4. Kindly print out the label and stick it onto the return parcel making sure to cover all other shipping labels
5. Bring your parcel to the local post office

Returadresse:

Wolford E-Commerce
c/o PVS Fulfillment-Service GmbH
Ferdinand-Porsche-Str. 101
89312 Günzburg

Kreditering:

As soon as your return is received by us, we will check the goods and arrange the restitution. The refund will be made within 2-4 weeks after receipt of the return.

Skulle du allerede har betalt, krediterer vi beløbet på din bankkonto, PayPal-konto eller dit kreditkort. Ved køb på faktura kan du fratrække beløbet tilsvarende. Ved betaling pr. efterkrav bliver købsprisen (uden efterkravsgebyr) tilbagebetalt, så snart du har oplyst os din bankforbindelse. Henvend dig hertil til vores kundeservice.

 

 

 

 

 

Frequently Asked Questions

 

  • HOW CAN I MAKE SURE THAT WOLFORD HAS RECEIVED MY RETURN?
    Upon receipt of your return, we will send you an email to the e-mail address you have entered during the ordered process.
  • DO YOU OFFER FREE SHIPPING FOR RETURNS?
    Return are always free of charge in the Wolford Online Shop.
  • CAN YOU EXCHANGE UNDERWEAR OR JEWELRY?
    You can exchange underwear and jewelry, but they must be in an unworn condition.
  • HVORHEN SENDER JEG REKLAMATIONER PÅ GRUND AF PRODUKTFEJL?
    Skulle i online butikken købte produkter på trods af vores omhyggelige kvalitetskontroller give grund til reklamation, bedes du returnere disse varer ligesom returvarer med den medfølgende returmærkat og returneringsgrund „Reklamation". Vær opmærksom på, at det af organisatoriske grunde kun er muligt at reklamere produkter, der er købt i Wolford online butikken. Reklamér altid produkter, der hvor du har købt dem. Dette muliggør en hurtig og ukompliceret bearbejdning. Mange tak.